Frequently Asked Questions
Everything you need to know about shopping at Pawnec Philippines
How long does shipping take within the Philippines?
For Metro Manila orders, expect delivery within 2-3 business days. For provincial areas, shipping typically takes 5-7 business days via our local courier partners.
What payment methods do you accept?
We accept GCash, Maya, Dragonpay, major credit/debit cards (Visa/Mastercard), and Cash on Delivery (COD) for most service areas.
Can I return or exchange a product if it doesn't fit?
Yes, we offer a 7-day return and exchange policy. Items must be in their original packaging, unused, and with all tags attached to qualify for a return.
Do you offer a warranty on electronic pet gadgets?
All Pawnec electronic products come with a 6-month limited warranty covering manufacturing defects. Please keep your official receipt or digital invoice for claims.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS notification containing a tracking number and a link to the courier's tracking portal.
Are your products safe for all pet breeds?
Absolutely. All Pawnec products are tested for safety and durability. We provide detailed size guides and material specifications on every product page to help you choose the best fit for your pet.